Supraplay Casino

Terms and Conditions

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. It describes your responsibilities as a user, what we expect from activity on the site, and how we manage promotions, payments and disputes. By registering an account you accept these terms and any other policies we publish and apply to services on our platform.

Account responsibilities

You are responsible for maintaining the security of your account details, including your username and password. Do not share your account with others or allow third parties to deposit or withdraw on your behalf. We may suspend or close accounts where we suspect unauthorised access, fraud, multi-accounting or any breach of these terms.

Verification and security

We may require identity checks to confirm your name, age, address or payment method. Until verification is complete we may restrict deposits, play or withdrawals. You must provide accurate information and update us of any changes. We recommend enabling available security features such as two-factor authentication when offered.

Eligibility requirements

To open and operate an account you must meet the minimum age and legal requirements applicable to you. You must be the beneficial owner of any payment method used and have authority to use it. We may refuse service or close accounts that do not meet eligibility requirements or if you are located in a jurisdiction where our services are unavailable.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited conduct includes collusion, bonus abuse, use of automated systems or bots, opening multiple accounts to gain an advantage, and attempting to bypass geographic or technical restrictions such as IP or VPN controls. We may apply account limits, restrict bets or close accounts where prohibited activity is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be made available at the time of the offer. Unless stated otherwise, only one promotion may be used at a time and promotional funds may carry wagering requirements or bet limits. If you breach any promotion condition or these terms, we may void bonus balances and associated winnings.

Deposits and withdrawals

Deposits

We accept several payment methods; funds must originate from an account in your name. Deposit limits, minimums or fees may apply depending on the method chosen. We reserve the right to decline or reverse deposits that are unlawful or suspicious.

Withdrawals

Withdrawal requests are subject to identity and fraud checks. We may apply withdrawal limits and require you to complete verification before processing. Where checks are necessary, we will process payments as quickly as possible after clearance. We do not guarantee specific processing times for third-party providers.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly; if we cannot agree, we will provide details of any independent dispute resolution process we participate in, where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by posting updated terms on the site or by other reasonable means. Continued use of your account after notification constitutes acceptance of the revised terms. If you do not accept changes you should close your account and stop using our services.

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