Need a hand? Our support team can help with account-related issues, technical concerns, bonus enquiries or general feedback. Contact us by live chat, email or phone, whichever suits you. We aim to resolve account queries quickly and can assist with verification, payments and responsible gambling requests. You can also use the site’s live chat for quick replies. For urgent matters use the phone number in the table below, for documents and billing use the listed emails.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7134 5829 |
| Working hours | 24/7 |
Typical email response time is within 24 hours; live chat is available for immediate help during working hours. For payments and verification include your account ID and relevant documents to speed up the process.
Email Support
Email is the preferred way to contact our support team for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Please use a clear subject line and include your account reference and up-to-date contact details so we can review your request and reach you if needed. Attach any relevant documents to help avoid delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Complex issues that require verification or specialist review may take longer, sometimes several business days depending on the case. For fastest handling use live chat; email enquiries are processed in the order received and will be replied to as soon as possible.
Feedback
Have an idea for making Supraplay easier to use? Tell us what works, what could be clearer, or what you would like to see on the website. We review feedback carefully and use your suggestions to improve our service and your experience, from finding games to managing your account. Your input helps us focus on what matters to players.