Privacy & Data Protection

At Supraplay Casino, we respect your privacy. This page explains what information we collect when you use our website and account services, how we use it, and the steps we take to protect it. It also explains the choices and rights you may have in relation to your personal information.

Types of data we collect

Personal data

When you create or use an account, we collect information you provide, such as your name, date of birth, contact details and account preferences. If we need to verify your identity or protect your account, we may request supporting documents or additional information. We also keep records of your communications with us, including messages sent to customer support.

Technical data

We collect technical information when you visit our website or use your account. This can include your IP address, device and browser details, login records and information about how you use the site. These records help us maintain the service, identify technical issues and investigate unusual account activity.

Transactional data

We keep records of deposits, withdrawals and other account transactions. Payment details needed to process a transaction may also be handled by the relevant payment provider. The information available to us depends on the payment method you choose.

How we use your information

We use your information to manage your account, process transactions, respond to requests and provide customer support. We may also use it to check identity, protect accounts, prevent misuse and meet obligations that apply to our services. Website and account activity helps us understand how the service is working and make practical improvements. Where a use of your information depends on your choice, we will provide a way to manage that choice.

How we protect data

We use security measures designed to limit unauthorised access to personal information. Access is restricted to people and service providers who need the information for their work. We also take steps to protect account and transaction records while they are stored or transferred. No online service can remove every security risk, so you should keep your login details private and contact us if you notice activity you do not recognise.

Cookies and tracking technologies

We use cookies and similar technologies to keep the website working, remember settings and understand site usage. Some cookies are needed for functions such as account sessions. Others help us assess performance. You can manage cookies through your browser or any cookie controls made available on the website, although blocking certain cookies may affect how the site works.

Your privacy rights

You can ask to access the personal information we hold about you or request a correction if it is inaccurate. You may also ask us to delete information or restrict certain uses of it. These requests may be subject to limits where we need to retain records for account, security or legal reasons. Contact customer support to make a request or ask about how your information is handled.

Sharing information with third parties

We may share information with providers that help us operate the service, such as payment, identity-checking, hosting and security providers. We share information only where needed for the relevant purpose. We may also disclose information when required by law or to address fraud, security concerns or disputes.

Privacy policy updates

We may update this policy when our services or data practices change. The current version will be available on this page. We encourage you to check it from time to time to understand how we handle your information.